About us: ​​

At HiPadel, we're passionate about bringing the excitement of Padel to new communities. Based in the U.S., we specialize in designing and developing top-quality padel clubs from the ground up. Our mission is to provide exceptional facilities that inspire people to play, connect, and grow within the sport.​

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What we're looking for:

We seek a friendly and organized Front Desk Receptionist to be the welcoming face of XXX. As the first point of contact for our members and visitors, you will play a key role in ensuring a positive experience at our facility.

The ideal candidate is enthusiastic, customer-focused, and can handle multiple tasks efficiently. You should have excellent communication skills, a positive attitude, and a passion for delivering outstanding service. Previous experience in customer service or reception is a plus but not required.

We'd love to hear from you if you’re ready to join a dynamic team and help us create an exceptional environment for Padel enthusiasts!

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The role: 

As a Front Desk Receptionist, you will be the first point of contact for our members and visitors, ensuring they feel welcomed and supported from the moment they walk in. Your primary responsibilities will include:

• Customer Service:

  • Greet members, visitors, and guests in a friendly and professional manner.

  • Provide information about club services, programs, and facilities.

  • Answer phone calls, respond to inquiries, and direct calls to appropriate personnel.

  • Assist members with membership inquiries, account management, and registration for programs or events.​

• Check-In and Registration:

  • Process memberships, guest passes, and program registrations using the club's management software.

  • Verify membership status, collect fees, and issue receipts as needed.

  • Maintain accurate records of attendance, guest visits, and membership transactions.​

• Facility Management: 

  • Monitor access to the facility, ensuring that only authorized individuals enter the premises.

  • Enforce club policies and rules regarding facility usage, safety, and conduct.

  • Coordinate equipment rentals, locker assignments, and other member services.​

• Administrative Support:

  • Perform general administrative tasks such as filing, photocopying, and data entry.

  • Assist with mail handling, package delivery, and other clerical duties.

  • Maintain cleanliness and organization at the front desk area.​

• Communication and Coordination:

  • ​Communicate effectively with other staff members to ensure seamless operations and resolve any issues or concerns.

  • Relay messages, requests, and feedback between members and management.

  • Collaborate to coordinate activities and events.

• Maintenance:

  • Collaborate with the Site Manager to assure the properly padel courts maintenance to guarantee the best match experience.​

• Emergency Response:

  • Follow established procedures for handling emergencies, including medical incidents, security concerns, or facility disruptions.

  • Provide assistance and direction to members and guests during emergency situations.

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Qualifications:

• High school diploma or equivalent required; additional education or certification in hospitality, sports management, or related field preferred.

• Previous experience in customer service, reception, or front desk roles, preferably in a sports or fitness environment.

• Strong interpersonal skills and the ability to communicate effectively with diverse individuals.

• Proficiency in using computer software for data entry, scheduling, and membership management.

• Excellent organizational skills and attention to detail.

• Ability to multitask and prioritize tasks in a fast-paced environment.

• CPR/AED certification and knowledge of basic first aid procedures (preferred).

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​​If you're a good fit for this role and would like to apply, send us your resume at info@hipadel.us

(Please let us know in which area you are interested).

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